Forum Discussion
Closed Captions not working in Storyline 360
Hello-
I noticed this topic has come up before. My course is not showing the CC option, even though I have the captions box selected in the player. Are there any ways to correct this issue?
Me...
Hi everyone,
I have some exciting news to share! We just released another update for Storyline 360. In Update 82, we’ve included important fixes and new features.
One of the fixes we’ve included is:
Closed captions in Google Chrome might not load initially or when resuming a course.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hello Shaza!
I'm happy to help figure out a fix!
It sounds like you've already added the closed captioning on the player, but the captions aren't showing up in Preview. Have you created closed captioning for all the media in your course, or do only some media have closed captioning?
The closed captions will only appear if you've added captions for the media on the slide. If you're using text-to-speech as the media, there is a button to generate closed captions. This is what it looks like.
If you'd like to share your file, I'm happy to take a look. Either attach it to this discussion or upload it to me privately!
Hi, so I used my own voice on one project and text to speech on another. I saw your example on how to input text to speech, but I cannot input in the text to speech captions as It has been uploaded, and to redo all will take forever. Is there another way?
Here are my two projects:
Self care-
https://360.articulate.com/review/content/48f39e3f-9222-48c6-85d6-d89dbf207e12/review
First Aid
https://360.articulate.com/review/content/1c204a40-2025-47fd-84a4-1375208aa28e/review
Thanks so much!
