Forum Discussion
Character state not changing in Rise Scenario block
I am working on a course and using a scenario block. For several of the feedback responses, I have set the character to change her state (talking, thinking, confused) etc. When I preview the block or the course the state of the character does not change.
What could I be doing wrong?
I'm having this issue as well. I didn't build this, I'm doing edits for a colleague who has just gone on maternity leave. The face is neutral, I've tried adding in the expresssions again. I don't have time to recreate two scenarios. JenniferOrmond- Did you find an answer to this?
I'm having the same issue. I initially had duplicated a Rise course and edited the scenario block in the duplicated course. When I reviewed it, the state changes weren't happening so I found this thread and started to rebuild the scenario from scratch. This time I started to review as I added each scene and the state changes were working, but now I am in the 4th scene and they stopped changing again. This is a rebuild from scratch so I'm not sure why they are doing this. I did find the tutorial and when I go to delete the pre-formatted scenario it does not give me the option to delete the first scene. It only allows me to duplicate or edit the components in it.
Hi Jennifer! I'm sorry you're running into this issue. We'd like to take a closer look at your course. Would you be able to send us a copy so we can see what's happening? If so, kindly open a support case here, and one of our customer support engineers will be in touch with instructions on how you can send us your course. Thanks!
Hi Jonica! Thanks so much for sharing your experience with us. We'll take a look at duplicate Scenario blocks to see if we can recreate this behavior. I appreciate you helping us nail this down!
I am having the same problem. I have tried everything else but looks like I will have to resort to a rebuild. Support team, the block is a duplicate, so that might be part of the issue if you are troubleshooting how to fix this for future users.
I had the same problem and had to rebuild it. :(
We are having the same issue. Does the scenario block become corrupt during edits?
Hi Sarah, sorry to hear you're having trouble with the Scenario Block as well.
First, please make sure you're using the latest version of our supported browsers.
Next, you can try clearing your browser cache.
Lastly, could you please try duplicating the Scenario Block to see if that fixes it, or recreating the Scenario Block?
I did rebuild the scenario from scratch and that fixed it. Ugh.
Thanks!
Same problem here. After publishing, one of the pictures corrected itself, but some characters are still showing up as one pose in the edit mode, and another pose in preview. I am using Chrome on an HP elitebook.
Also, I have published and viewed using the REVIEW link, still not working. Thanks
Hey Joey!
Could you share some screenshots of your scenario block set-up? I'd love to get a closer look at what you're seeing. You could also send us your course Share link by opening a case here. We'll help you sort this out!
Hi There,
I've got the same issue going on here. Any idea what to do?
