Hi, Joanne!
Thanks so much for reaching out and detailing what you're experiencing. First, I'd like to check if you've tested the course in SCORM Cloud. This will help us determine if the behavior you're experiencing is specific to your LMS or not. If the course works as expected in SCORM Cloud, I recommend reaching out to your LMS administrator for further assistance.
If you're able to replicate the behavior in SCORM Cloud, we'd be happy to take a closer look at your file to investigate what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
