Forum Discussion
Cannot Upload MP4
Prior to updating to the newest version of Storyline 360, I was able to upload an MP4 recorded in Snagit. Now when I try, I receive a message saying I need to date Windows Media Player, Apple Quicktime Player and "any required codecs". I am using a PC (not MAC) and am confused. What does this mean?
Hi there, Nicole!
Happy to help you troubleshoot!
I recorded multiple MP4 videos in SnagIt and didn't hit any errors when inserting them into the latest version of Storyline 360.
Is this happening with all MP4 files or a specific one? I've attached one of the test MP4 videos I created in SnagIt below. Could you let me know what happens when you try to insert it on your end?
Looking forward to finding the culprit!
Good morning Katie,
Everything seemed to work fine with your file, then when I tried to upload a video that I had edited, I received the same media player and QuickTime message I had last week.
Hey there, Nicole!
I appreciate you testing the sample file.
It sounds like the issue is isolated to that edited MP4. Are you comfortable sharing it with our Support Engineers for troubleshooting? Simply use this private upload link. After sharing their findings with you, they'll delete the video from their computers.
Let me know if you have any questions in the meantime!
