Can not move the mouse cursor

Hi, Wolff.

Thank you for reaching out!

Let me ask you a few questions to help narrow down the issue:

• On the slides where you can't move the cursor, is the Mouse Cursor item showing on the timeline? See below:

• Which mode are you using for the Screen recording (Try mode, Test Mode, View Mode)?
• Can you share the .story file either publicly here or privately through a support case so we can investigate what's happening?

Hi Maria,

thank you for your reply. I add the story-file, there you can see the situation.

I just can not move the mouse cursor.

Can you see, what the reason is?

Best regards

Martin

Hi, Wolff.

Thank you for sharing your .story file!

I went ahead and opened a support case on your behalf, so we can continue troubleshooting what you're experiencing. You should hear from our team soon, via e-mail.