Blurry Previews on Storyline 3

Hi Andrew,

Thanks for sharing that. Our team has also noted that the Chrome playback of courses can appear blurrier than browsers such as IE, Edge or Firefox. We're looking into the display issues associated with that, so I'll keep you posted on that here as well. If you have any additional screenshots to share those are always good to include in the report we've filed! 

Its just the preview.. 

Hello Matthew - Would you be able to share the .story file that you need us to take a look at? I upgraded an SL2 file and did not notice a difference.

Here is a slide for you to see. It looks fine while I'm working on it, and when its published. However when I preview the slides they all seem to have a slight blur. And it seems to just be for these files that I have upgraded from Storyline 2.

I'm having the same problem..

Hi Matthew - Thanks for sharing the file and the additional information.

Our team is aware that this is causing some preview issues and is related to our solution implemented for High DPI viewing in addition to the preview no longer being Flash, but Chromium/HTML5. 

We are tracking this though, and I will add this thread to the report for both user awareness and update when applicable.

I am also having the same issue. Will my published files look ok?

Hi Wendy,

Publishing should be fine - it's just the scaling of the interface that is causing the issues while editing or previewing the course. 

If you run into any issues with publishing, it'll be something that we'd want to take a look at your .story file and a link to where you're viewing the published output. 

I am currently running Storyline 360 v3.7.12582.0 and am still experiencing the blurriness mentioned in previous posts.  There are also grey side bars on the left and right during preview (see attached image).  Is there a solution for this?

Thanks!

Jessica

Hi Jessica,

What's the screen resolution you're using on the computer? We're aware of this behavior if users have the screen resolution set higher than 100% that it can cause elements of the Storyline authoring environment to look a little blurry, but it won't impact the published output. 

The image you shared didn't appear blurry on my monitor, but I saw the grey bars as you mentioned. Does the course have different player features on a few slides or is it a fully custom player set up? Could you share a copy of the .story file so that we could take a look?