Forum Discussion
Black screen with loading dots
Hi,
In my course, once learners have completed all sections, they are taken to an overall results slide.
However, when selecting the next button to navigate to the overall results slide, a black...
Hi Hannah,
I'm happy to chime in, and I appreciate the help of Jürgen here as well!
Good job isolating the variable references causing the issue, Hannah! I ran some tests on the Storyline project and found that the variable references in slide 8.8 use built-in variables not used by the other Result slides. This causes the freezing issue as Storyline cannot associate the variable references. I replaced the variable references with the correct ones, and it fixed the problem. You may need to update the variables in the triggers in slide 8.8 as well for the course to function properly.
I'm unsure where the variable versions with a '1' came from; they could've been generated by copying and pasting Result slides. I attached the revised Storyline project with this fix.
Please let me know if you have any questions!
Eric and Jurgen thank you both so much! You've been a great help.
I will definitely watch out for this in the future.
Eric, I would be interested to know more about the tests you ran on the file. Can you reveal more about what you did? I'd love to expand my knowledge in diagnosing issues in Storyline!
Thanks
Hi Hannah,
I'm happy to share the steps I applied during the investigation. First, I placed a button on the slide 1.1 that jumps directly to slide 8.8 to make things quicker; it should not affect the outcome of the tests. Then I previewed the project to reproduce the issue. I then removed the variable references and confirmed that they were the ones causing the problem.
Looking closely at the variable references, I checked if the variables were the ones being used by looking at the other Result slides. True enough, incorrect variables proved to be the cause of the issue.
Since the project contains a lot of slides, putting a button on the first slide that jumps directly to the affected slide is always a good idea!
