Forum Discussion
Bacground audio levels
It's a great feature that you can set the volume level when audio VO is playing, but if I have just a looping MP4 playing without any audio on the slide nor in the video, the background audio volume...
Hi Jean-Guy,
Thanks so much for reaching out and sharing your project file with us! It was helpful to see this in action! I was able to replicate the same behavior you experienced on my end.
I've opened a Support Case on your behalf so we can have our talented Support Engineers weigh in on this MP4 functionality when viewing a slide with an MP4 file and the expected behavior for audio treatment.
We'll continue the conversation over in your case. Thanks for your patience!
Have a great start to your week! 🎉
Appreciate that Luciana!
Hi Jean-Guy!
Glad to see Luciana and Joe have been helping you out!
I noticed you've also connected with my colleague Matthew through your support case. Matthew shared that the behavior you encountered is related to a known bug:
- Background audio volume decreases when video content plays
Our development team is closely tracking this issue, and I've linked this discussion to the bug report so you can be notified as soon as a fix is in place.
Thank you for your patience. Sorry if this has been slowing you down!
Not really slowing me down, I programmed a workaround using the varibles and cue points. But I am looking forward to a solution. In general I can understand why it decreases since some MP4s have audio in them. But it would be nice to have an option for the background volume to ignore specific videos especially those that have no audio.
