Forum Discussion
Audio randomly cutting out only in Chrome, not in preview
Hi there,
I've read several posts on here that have said that the audio will not work correctly while using Chrome, which is what I am experiencing, but never came across a solution.
The audio p...
I am running into the same thing. Audio is fine in Preview, but not when published.
For some reason, the audio drops out on one slide 40 seconds in when played in Chrome , surprisingly it functions fine in Internet Explorer ( Which hardly anyone uses ).
Storyline 360 3.53.25436.0 ( I was on the latest , but rolled back today to see if that fixed the issue ) and Chrome Version 92.0.4515.107.
Oops, I meant my version of Storyline 360 is 3.54.25674.0
...not sure where I pulled the other number, haha.
The only way I was able to resolve the issue, was to keep deleting and importing the file over and over again until it finally published with no issues. As this is not an ideal fix for audio errors, it's a temporary band-aid.
I discovered that when you change the audio files from WAV to MP3s, they work. So you might want to give that a try!
Sarah,
I've tried that over the years and no matter what I do, I still have issues with random audio cutting out. I've also used different LMSs over the years and had the same issue. It's really frustrating.
