Forum Discussion
Audio not working for HTML5 output in Chrome using Storyline 360
Hi all,
Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of the slide to get it to work.
Publishing the exact same project using Storyline 3 causes no issues and audio plays perfectly.
Anyone else experiencing this issue?
Cheers, Lloyd
- KennethMinnichCommunity Member
Hi all.
I ran into this issue earlier (or a similar issue) and wanted to share that updating to the latest version of SL fixed the problem. In my case, it was because the latest version of Chrome (v66) blocks any auto-playing audio from pop-ups (and most times, our courses launch from the LMS in a separate window). The latest SL patch puts a play button at the beginning of the e-learning so that the learner interacts with the content before it begins, so chrome doesn't block it thinking it's auto-playing sound from a pop-up.
Hope this helps!
- JillFreemanCommunity Member
Hi, I am using Storyline3, published as HTML5 only. The audio on the first slide will not play automatically, only happens in Chrome whether I launch the story.html5 or story.html file. There is only one media file on the first slide--a wav. I've never encountered this. Any ideas?
- KennethMinnichCommunity Member
Hi Jill. Open Google chrome and click on the menu icon (thee dots on the upper right). Then go to Help, and "About Google Chrome." Are you using version 66? If so, then the problem is this:
Since it does not appear that they have a fix for SL3 just yet, I might recommend making your first slide into a "start" slide, so the user has to click through it before reaching any slides with audio.
- RobertReynol198Community Member
Thanks for that link, Kenneth. I'd started searching for answers, as we just noticed the same problem today. We're still primarily developing on SL2, but will be making the leap to Articulate 360 very soon.
- GerryMcAteer-86Community Member
I am experiencing a similar issue. I have a slide with 3 buttons on it, when clicked each will show a layer that has a text box/images and an audio file. I have found that when published as HTML5 when I click on any button for the first time, the audio plays as it should, however if I click the same button again (after selecting and playing the other two layers) the audio file starts to play about half-way into the audio track but the layer timeline starts at the beginning as it should. If I publish as 'just Flash' there is no issue and everything plays as it should. Has anyone else experienced this issue?
Hi Gerry,
What version of Storyline are you using? Could you share a copy of your .story file so that we can take a look?
- GerryMcAteer-86Community Member
Hi Ashley, I am using Storyline 360. Do you have a private upload link I can use?
thanks
Gerry
- RavindraGardi-1Community Member
Any updates on this issue as audio is not working for Chrome 66. I am using Storyline 2.
Hi Gerry,
Absolutely - you can share privately with our Support Engineers here.
Ravindra,
Our team is still working on an update for Storyline 2, but we'll let you know as soon as it's ready.
- GlendaDeHoffCommunity Member
I am a long-time Storyline user (thank you - I love the product and the support!), but am also having audio issues when publishing to my LMS.
This is my first project using Storyline 360 (fully updated, but not sure how to find version number) and am working locally.
Publishing to HTML with Flash fallback.
I never experienced this issue with Storyline 2.
- Operating System: Windows 10
- Chrome: Audio randomly does not play. Sometimes restarting or using the scrub bar will cause audio to play. Video will not play at all.
- IE 11: Audio randomly does not play. Sometimes restarting or using the scrub bar will cause audio to play. Video will not play at all.
- Firefox: Takes a while to load but audio and video work just fine. Our organization only supports IE 11.
- Only one slide has video.
- Most slides have one audio clip.
Plays fine when published to:
- Articulate 360
- CD format
- Published to LMS (preview)
- https://cloud.scorm.com
LMS: Taleo Learn
I am submitting to the support team as that seems to be the general consensus and will follow up with a support number when I get one.
- MeganTillesCommunity Member
Hi Glenda, I'm curious to know if you had anyone else on your team test from their computer? I had the same audio/video issues in Chrome and found that it was only happening on my machine (the same machine used to develop the course). I use a Mac computer with Parallels installed and Windows 10.
I've actually been using a different (Windows machine) with Storyline 360 installed because it doesn't have the latest version of SL360 installed. No audio/video issues when I preview/publish from there.
- GlendaDeHoffCommunity Member
I did not have anyone else try. Will do that - thanks. I also just finished publishing to Flash with HTML fallback and the issue is resolved. Support suggested that I try to publish it with quality set to "Standard". Will try that also.
Perfect. Thanks for the update Glenda :)
- BrigidNaglichCommunity Member
I have the same problem. Working in Mac / Parallels - I'm saving as html5 in Storyline, adding seamless audio in Notepad, then I'm able to hear the audio with no problem. I upload to AWS, and the audio is fine. Once I add to Canvas, I can no longer hear the audio.
Not sure if it's a Mac / Parallels issue, or a Chrome issue? I've posted on a couple of these threads, but haven't found a solution.
- parameswariP-afCommunity Member
I am using Articulate storyline2. In the published HTML5 output audio is working fine with IE and Chrome with Windows7. But in Windows 10 using IE audio is working fine, but in Chrome audio is not working.
Could you pls suggest possible solutions.
Hi Parameswari,
Do you know what version of Chrome you're using? Also, when you mention the audio is not working do you just not hear it playing back at all? Depending on your version of Chrome in each environment it could be the changes they implemented (and have slightly rolled back) detailed here. You'll want to update to the latest Storyline 2 Update and republish your Storyline content.
Let me know if you need anything else!