Forum Discussion
AlyssaGomez
7 years agoStaff
Hi Lorraine and Yair!
I took a peek into Lloyd's case, and I saw that our Engineers were not able to recreate the problem he was seeing. Lloyd did report that having the videos play using triggers instead of automatically (Play Video: When Triggered > Play Media: When timeline starts) seemed to resolve his issues.
If you're still having trouble with this, share your file with our team here, and we'll help you troubleshoot!