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WataruHiruma's avatar
WataruHiruma
Community Member
23 days ago

Audio does not play after returning to the browser from the YouTube app.

Hi,

I am creating slides that have narration audio inserted, and these slides include links to YouTube videos.
When I tap this link on a mobile device with the YouTube app installed (this occurred on iOS 18/iPadOS 18), the YouTube app launches and the video plays, causing the audio that was playing in the web browser to pause.
After closing the YouTube app and returning to the browser, the slide resumes playback, but the audio does not play.
To play the audio again, I need to close the browser tab and reopen the slide. Is this a bug in the latest version of Storyline 360?(3.92.33225.0)
For example, in a similar software, Adobe Captivate Classic, the audio continued playing from where it left off when returning to the browser under the same conditions.

I am Japanese and this text is using automatic translation.
Sorry for the strange sentence.

advice
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    22 days ago

    Hi WataruHiruma, 

    Thanks for reaching out! I see that you've opened a support case and you are working with my colleague Darrell. You're in excellent hands! We'll continue the conversation over in your case. 

    Have a great start to your day! 

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