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DawnFollin-bec1's avatar
DawnFollin-bec1
Community Member
3 years ago

Audio Attached to a Slide is Not the Audio Playing in Preview

Hello,

I've have never had this issue before.  I have added an audio file to a Storyline 360 slide.  It plays fine when I play it within design mode.  As soon as I preview the slide another audio file from the presentation plays instead.  I cannot figure out how to get the correct audio file to play within in a particular slide.

Thank you for any help you can provide.

  • Hello Dawn! 

    Thanks so much for reaching out! I understand how frustrating it can be to have audio issues when previewing your course. I'm happy to help! 

    Can you double-check that each audio file has a unique file name in your timeline? Perhaps there is a duplicate audio name that is causing a replication of another audio file in a separate part of your course.

    If you can send along your .story file we can take a look and help you investigate with more details. You can share your file in a support case

    Thanks so much!