Forum Discussion
"Articulate can't open file"
Since downloading Storyline 360 64 bit every time I try to open a file that I have saved (either in 64 bit or regular) I get a message that says "Can't open file, close Storyline and try again" or another message about file being used in another background process. My only recourse is to make a copy of the file. This is getting very cumbersome. Is there a fix?
Hi Dawn!
Sorry to hear you're having trouble accessing your .story files! Happy to help with this!
I had some clarifying questions to help me understand your setup a little better.
- Are your files saved locally? working from a network or shared drive may cause erratic behavior.
- Are you signed into Articulate 360 on multiple devices?
If you're comfortable sharing one of the .story files that's giving you trouble, we'd be happy to take a closer look and test the behavior on our end. Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is finished!
