Your computer seems to be offline

This is something that happens to my team and me constantly when reviewing courses, then it forces us to restart the  course from scratch. Most times when reviewing, our stakeholders are unable to complete a review in one sitting without having this error. It doesn't seem to happen in a consistent manner, but it is certainly frustrating to the point that we may not be able to use Review360.

The only "solution" I've figured is to open a new tab, load something, come back to the original tab, and hope it solves the problem. However, this isn't something we should have to tell our stakeholders. 

I'm going to fill out a request form, because I also want to inquire about being given the option to continue where we left off versus having to restart automatically.

Yup.  It literally just started to do that.  I was in the middle of reviewing it for the comments and poof, I can't get it back because I'm not apparently online anymore.  

Same here!

Looks like it is now reported on articulate status as a known issue.  

Hi all,

Sorry for the trouble yesterday! Review 360 is back up and running as of yesterday afternoon and I appreciate you linking the Articulate Status page here Jeff for others! 

Its happening again now.

YES! It's happening. I'm hoping it will just be a hiccup since the status page says everything is operational, but just in case it isn't...

Happening here too - now it says I have no courses uploaded to review when I had at least 9 of 'em there 5 minutes ago 

Thanks all for your patience! We are fully back and operational with Review 360, and we'll continue monitoring. 

Is there any known cause / solution for this? I see that Erin experienced the issue as recently as 2 months ago. I am new to Storyline, and just sent out a Review 360 for my first project to a set of managers. First manager tried to open - receives this message. He was able to open on his phone, but I really needed a more positive first impression for him.