Forum Discussion

RhonaBlankenshi's avatar
RhonaBlankenshi
Community Member
4 years ago

"Your computer seems to be offline. We'll automatically try to reconnect when an internet connection is detected."

I've been attempting to upload a Storyline course to Review 360 and get the message, "Your computer seems to be offline. We'll automatically try to reconnect when an internet connection is detected." I checked the outage page and didn't find anything indicating there is an issue. Any updates on Review 360? Thanks

  • BeccaLevan's avatar
    BeccaLevan
    Community Member

    Hello Rhona!

    Sorry to hear you're having issues connecting to Review 360, and nice call checking for incidents reported on our status page!

    I just tested publishing to Review 360 and was able to do so successfully.

    • Have you tried publishing a different course to Review 360 to see if you get the same error? 

    Be sure to reach out to our support team directly here if you continue seeing this error, and someone will be in touch soon!

  • Thanks Becca. Yes, I did try another course and had the same issue. I'll reach out to the support team.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member

    Thanks for the update, Rhona! I see Fannie has already taken your case and will reach out soon with a next step; you're in great hands!

  • Well, I've done everything Fannie suggested. Still not working. I'm gonna reach back out.