Forum Discussion
Video recording screen is off center
I am using Replay 360 to record a Teams meeting of a presentation. I've resized the screen to fit the area I want to record but it is off and is showing red recording lines. Can you help?
Hi Jim,
Sorry to hear that you ran into this issue, and thanks for checking the DPI setting of your screens.
I would like to do some tests to help isolate the cause of the behavior. As a troubleshooting step, please try disconnecting your second monitor to see if this makes any difference with your screen recordings. While this isn't a solution, this test will help us confirm if the behavior you're experiencing is caused by having a second monitor connected to your machine.
If disconnecting the second monitor doesn't change anything, try repairing your Replay 360 installation. Let us know how it goes!
Hi Jose,
I have disconnected the two monitors from my docking station and the screen recording seemed to work fine on my laptop screen. Is there a fix for this? I would like to drag windows from another screen while recording my tutorial.
Sincerely,
Jim Loughlin
Hi Jim,
Thanks for the additional information. Since your monitors are already set to 100% scaling, try matching the resolutions of your monitors for the recording to see if this helps. You can find instructions to modify the resolution here:If matching resolutions don't work for you, please open a case with our support team here to connect with a support engineer for further troubleshooting.
