Forum Discussion
Unable to Add Captions to Storyline 360 Project
I am working on a new Storyline project and have included audio recorded directly in the software. When I go to add captions, the screen just gives me those three little "thinking" dots and I'm unab...
Hi CaRin!
I'm so sorry to hear the e-mails from our support engineers are not being received!
I took a look at your case, being handled by my colleague John Carlo, and noticed that he reached out to you on 10/30/2023 at 3:02 PM. Can you please confirm the e-mail hasn't been diverted to a SPAM folder by mistake?
In the meantime, I'll resend the latest message from John Carlo and will notify him of this hiccup.
Apologies if this has been slowing you down!
Hi Steven,
I still have not received any new emails from support. I've checked all my folders, but still don't see anything from John Carlo. Should I open a new ticket or email support@articulate again?
Thanks!
