Transcript is not shown after publishing the storyline file

Hello Jasmien, 

Thanks for reaching out! 

I'd like to ask a few questions to help clarify your experience: 

• By transcript, do you mean Closed Captions in a Storyline 360 course? 
• Does the transcript appear when you preview your slides? 
• If you are referring to Closed Caption files, which program or application did you use to generate the file, and are they in a correct and supported format (SRT, VTT, SBV, and SUB)?

Additionally, would you be willing to share a copy of your project file here or in private by opening a case so we can take a look it? We'll delete it afterwards!