Forum Discussion
Stroyline error - Content Library slides/templates
Hello,
Storyline won't allow me to import content library elements to a project.
It starts to download, as in I get the progress bar downloading the slide, but at the end it pops up with the attached error message. I've tried uninstalling and reinstalling Articulate 360 but still get this error.
Any advice or support would be great.
I should probably clarify, that I can see all of the templates in the content library including slides, quizes etc etc. I can select the template and it starts to download but right before it finishes download (1 or so minutes) this error pops up and the slide to populate.
See the attached images that show that I can start to download the files.
Hello Justin,
I'm sorry you've hit this snag; I'm happy to help! If you're already working on your local drive, try running these steps to fix possible installation issues. You can also try using a different network and see if it helps.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
