Forum Discussion
Strange Behavior with Quiz
We have uploaded Rise SCORM 1.2 packages to our LMS. (We use Totara 12, which is a very old version of Totara.) Tracking is set to use the quiz result.
For the most part everything is working wel...
Hi Sara,
Happy to help!
Sounds like you're running into an LMS-specific issue, especially since you're using an older version of an LMS. One troubleshooting step you can try is to test how your course behaves in a different LMS like SCORM Cloud. If your course works in SCORM Cloud, working with Totara's support team would be the best way to investigate the issue.
If you can replicate the behavior in SCORM Cloud, please open a case with our support team here so we can check what's happening.
We are using a different LMS (not Totara ) and we are seeing this exact issue on a small scale.
So it's not a LMS-specific issue.
We put up a troubleshooting note for our users telling them to use their keyboard to hit tab to get the navigation to show up. Kind of a weird workaround but it works.
Thanks Sara. Were they then able to then retake the quiz or did it then progress to the final stage and show the result? Ours aren't able to retake currently. The quiz page is stuck. We have the menu at the side so they can get out of the quiz and go to other parts of the eLearning module but on returning to the quiz it is still stuck and not displaying properly. Works fine for some though.
I'm not 100% remembering the behavior from when I was doing my testing but I think by hitting tab it would display the "take again" button and they could start the quiz over. But it might allow them to move on if they had passed it and they get the keyboard tab to show something again. We aren't getting a lot of help requests despite having thousands of users working on courses. So either it's not happening a lot or they are using the troubleshooting guide I provide on each course to fix.
And yes, same behavior here that if they use the floating menu to go to a different page, they will still show as stuck if they use the menu to go back to the quiz.
