Forum Discussion
I am having the same issue. We are getting reports of learners getting stuck at various points within the module. It seems like sometimes the navigation buttons (custom, not on the player) buttons don't display, other times they get a blank slide (with only the background image). We have not been able to identify any trends with regards to browser (some are using IE, others Chrome), nor is it any one particular slide or scene (have had reports of users getting stuck in each of the 6 sections). However, other users have been able to go through the course with no issue at all. They are all accessing the content through our company's LMS, but that is as much control we have over how they access it - there could be any number of different browser (and browser versions) in use, so troubleshooting browsers is a non-starter. What would cause a published storyline 360 course to have intermittent errors?
Hi Adam. I'm sorry you're having a tough time troubleshooting this one.
- Is this only happening on one course in particular? We're happy to test it out in several environments on our end!
- Does reloading the page help the content continue to progress?
- If you upload the same content to SCORM Cloud, is it possible to get any of those affected learners to launch it from that environment?