Forum Discussion
Storyline course randomly getting "stuck"
Hello,
I'm finding that as I continue to develop my skills with elearning, and my courses become a little more complex, I'm having problems with the published courses. I just released a course an...
Hi Lim,
Are you able to have them check the browser set up in terms of the Flash player associated with their browser? That could still be limited to each specific browser and therefore individual. The steps shared above should assist with going through that.
The other thought is a lot of times Internet Explorer may display as a particular version but it's actually running in compatibility mode which will force it to work based on an older IE browser specification.
Here's a quick Peek at how to see if IE 11 is running in compatibility mode recorded by my colleague Justin. If you confirm this is happening, a next step might be to test your Storyline course in SCORM Cloud and see if IE is being forced into compatibility mode there as well. That'll at least give you some more information to share with with your Success Factors team or internal IT about not letting IE go to compatibility mode.
