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RamyaSriniva499's avatar
RamyaSriniva499
Community Member
2 years ago

Storyline blocks - massive vertical spacing and scrolling issues within Rise on mobile devices

On selecting the Storyline block in Rise 360 on mobile devices, the screen appears blank, this is confusing for the learner as it looks like no content is present. It requires scrolling several hund...
rise 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share!✨

    We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:

    •  Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

    To take full advantage of this feature, please update Storyline 360 to the latest version.

    If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.

KarinaGomez's avatar
KarinaGomez
Community Member
2 years ago

Hi guys! ✨ I've been dealing with this bug for a month I dare to say. It's been quite challenging. But I found a temporary solution while this bug is FIXED by the dev team 🙄 (GUYS WE NEED YOU). 

I wrote a document for my team-mates and now I'm sharing with you guys, cause I know that having a close DEADLINE with this kind of issues is pretty awful:

SOLVING THE MISPLACED STORYLINE BLOCK POPUP IN RISE:

This is a bug that the newer version of Rise has lately. I found a temporary solution. To avoid the activity being called into a pop-up, you will have to modify a file when you export the SCORM:

1. Unzip SCORM file.

  1. Navigate to: scormcontent\assets\ and enter to the only folder in there (name varies)
    3. You will find a file named “player-interface.js”
  2. Open that file using the NOTEPAD and you will see a code.
  3. Locate the following:


    OnEnterFullscreen: function() {

      sendParentMessage({

        type: 'fullscreen:enter',

        windowName: window.name

      });

    },

    OnExitFullscreen: function() {

      sendParentMessage({

        type: 'fullscreen:exit',

        windowName: window.name

      });

    },

 


And:

  function triggerPause() {

    var player = window.GetPlayer();

    if (typeof player.TriggerPause !== 'function') {

      log('player-interface.js: player.TriggerPause is not a function! returning early');

      return;

    }

    player.TriggerPause();

  }

 

  1. Delete codes.
  2. Press ctrl+s to save.
  3. Go to main folder and compress everything into a zip.

 

Your SCORM file is now ready!

Deleting the first code will remove the Pop-Up,
Deleting the second code will remove the X button when the ‘Press Play’ button is clicked on the Storyline block ONLY in Mobile view. 


With this process, the block will STAY in place without having it onto a popup. Why do I call it temporary? It seems that the storyline block is displaying a bit smaller within the iframe. It's weird, but at least it stays in place. 

Just as a small note, the storyline block doesn't seem to be triggered as finished when doing this process, so I don't recommend adding a blocked CONTINUE button below it, or to track the completion using the storyline block.

And that's it guys! Hope you find this useful and that my baggy eyes can be totally worth it WHILE we get this bug fixed. If you have any questions let me know! 😁

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