Forum Discussion

AnastasiaNikiti's avatar
AnastasiaNikiti
Community Member
5 years ago

Solution for white/blank screen in Storyline 360 preview and frozen first slide in Review

Hi guys, Since I did not find a thread with the solution, which would help me a couple of days ago, just wanted to share my experience debugging blank preview screen in Storyline 360 and unfreezin...
storyline 360
TaylorJames-974's avatar
TaylorJames-974
Community Member
11 months ago

Hello,

 

I am a user experiencing this same problem, as my company uses different fonts within Storyline (if that is the issue here). Are there are any updates/fixes coming for this problem?

 

Thank you!

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    10 months ago

    Hi Taylor,

    Happy to help!

    This thread is pretty dated and the bug discussed here has been fixed for a few updates now. If you're experiencing issues with your course not loading properly, there's a chance that something else might be causing the behavior.

    Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

    • TaylorJames-974's avatar
      TaylorJames-974
      Community Member
      10 months ago

      Hello Jose,

      Thank you for replying so quickly! I'm having major issues where I've uninstalled/reinstalled Storyline and no matter what I do, no objects will display on any other layer other than the Base Layer. I've started new projects, created new slides, duplicated, deleted the text with fonts that might be the issue....all to no avail. I will submit a ticket on the matter, as it's clearly some cached problem that has stuck with the program even after reinstallation.

      Thank you,

      Taylor
      CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system.

      • EricSantos's avatar
        EricSantos
        Staff
        10 months ago

        Hi Taylor!

        I'm happy to chime in, and thanks for sharing the troubleshooting steps you've already done! If you're already working on your local drive, try running these steps to fix possible installation issues.

        If the issue persists, feel free to open a support case with us so we can provide targeted help as needed.

Related Content