Forum Discussion
Slide goes black when viewed on a phone
The following slide looks perfect when viewed on a computer but when it is viewed on a phone it is black and looks terrible. I have tried it on an android in firefox and chrome and an apple and it...
Hello Lara,
Happy to help!
Can I ask for you to verify what background color you have set for your Storyline 360 player? To check, you can follow the instructions here:
Changing the color here will effect the background color that appears for your course. On a mobile device, this is how it would look like, matching your description of everything looking black:
If you didn't change the background color of your course, try resetting the Player to it's default settings and then republishing your course to Review 360 to see if this helps.
You can also try doing a repair of your Storyline 360 installation if all courses are displaying this behavior. If the issue persists, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
I can see your "black background color" also on desktop chrome if I enable mobile mode simulation
mobil mode:
desktop mode:
you should open a support case
