Forum Discussion
JoseTansengco
4 months agoStaff
Hi Sarah,
Happy to help!
This type of behavior usually happens if a person leaving the comment previously used their email address to create an Articulate ID. This doesn't mean they are currently part of an active Articulate 360 subscription, just that at one point, they may have created an Articulate ID to start a trial subscription or leave a post/comment here in the forums.
I'd recommend opening a case with our support team and sharing the email addresses of your reviewers there so we can confirm if this is the case.