Forum Discussion
Screen recording with mouse pointer in the wrong place
Hey all,
I was creating a quick tutorial today and after publishing I noticed my mouse pointer wasn't in the right spot at all when viewing the video. Is this a known issue and is there a fix?
https://360.articulate.com/review/content/96f57ac5-a468-43e7-a42d-aca612122831/review
I'm having this issue as well. Initially, the mouse was displaying/interacting in the wrong area, then found this thread and changed resolution to 1600x900. After that change, the mouse is in the right place, but the window area settings are wrong (see attached image).
I've had this issue since I first tried recording a project in Replay 6 months ago. I tried the solutions above but ended up giving up and trying something else. Now that an update was available I thought I'd try again. Frustrating that it's still the same.
Nick - I keep getting this as well. To work around it, I put windows up on the screen to see exactly where the recording was actually setting the frames. Then I extended the window I wanted to record to those limits. However, once done, sure I got the whole screen to fill in right . . . but then I ended up with the 'invisible' frames in a bold red lines.
Have you had any progress on this issue?
I have a dual monitor setup on Windows 10 with an extended desktop display spanning the two displays. The main display is 1920 x 1080 and the second display is 1900 x 1200. Even when changing the display setting to 1600 x 900 on either monitor I still get the displaced mouse cursor. I also tried changing the Windows text/app size from 125% to 100%, but even that didn't help. Is there a reason why Articulate Peek 360 or Replay 360 can't capture 1920 x 1080 screen resolution? most of the monitors around me, including in our Media Lab (Univ. or Penn) are default 1920 x 1080 resolution. I'm new to Articulate 360 and would appreciate knowing exactly what displays you guys are using with Windows 10 that can handle to resolution reduction solution so flawlessly.
Never mind. I figured out what needed to be done. I had to set my second monitor to 1920 x 1080 at 125% like my main monitor. Originally the second monitor was set to its factory resolution of 1900 x 1200 at 100%. Ugh!
Thanks for sharing what you're running into as well, Chris.
This is still an open issue with our team. This conversation is attached so that we can pop in and share any updates with you here.
Hopefully, Jacqueline will be able to pop in and share some tips.
Does the mouse pointer work as expected if you adjust to 100% in your resolution?
Hi Leslie,
No - I did what Mario mentioned, earlier in the thread, and set both monitors to 1920 x 1080 on 125%. When that did not work, I then set the text/app size to 100% and still could not get results.
I then noticed that generally, no matter which size I am using, the screen will record an area larger than what I set it to and then also show the red line where the 'frame' was.
My computer does not have a 1600 x 900 option, which others have said does the trick. How can I scale down on Acer EB243YU 23.8 monitors with default 2560 x 1440 resolution? (I'm very lucky to have this setup otherwise!)
This is almost a deal breaker for us, since we intend to do many screen recordings as part of our new training initiatives. Storyline has been great, but Replay is not supporting our needs.
Thanks for popping in to share what worked well for you, Jacqueline :)
I ended up using 1600 x 900 to get the mouse work in the correct position and it worked.
Hi Jacqueline,
Sharing your frustration on this. I'm on a Windows 10 which does not appear to have a 1600 x 900 option. I've got two Acer EB243YU 23.8 LED LCD Monitors. I set the display to show only on Monitor 1 and reduced to 1440 x 900. Image is not as clear as it needs to be for the project.
When publishing a 1 - 2 minute test, Replay is stalled on 0% for about 6 minutes now at this point. Happy to learn more about how you got this to work. (Correct mouse, clear image, etc.)
Since there is no mouse highlight or click tracking, I used the PC settings that allow me to hit Ctrl and get a little hoop to hone in before I click. Hope that helps!Quick update - when I change my display settings back to Extend Displays (to both monitors) and back to highest res on 125% zoom, suddenly the publishing works!
Any help on this is greatly appreciated :)
Hi Dayle,
What did you set the resolution to? Were you able to choose only one window to be recorded?
Hi no I have not been able to get a recording that was usable.
Hi Dayle. I'm sorry you're having trouble getting the quality of screen recording that you need. We're happy to talk to you about what your setup is and to see if we can help! If you'd like, feel free to start the conversation here.
I am having this issue every time I use Replay. My PC resolution is 1920 x 1080 and I tried reducing it to the levels in the above discussion list but then Replay was recording multiple windows. How can I get the mouse to be recorded in the correct location with the preferred resolution on my PC? Any help would be appreciated.
Hi Reagan and Natasha,
I know how frustrating this issue is and I wanted to let you know that we've shared the additional insights and difficulties with our team. We're continuing to investigate this issue so I'll keep you posted here.
I agree, this is a workaround not an actual solution. AFTER recording I had to look up why things were not lined up and now have to rerecord as a result.
Recorded something with Peek last week and noticed the mouse pointer was where it was expected. Re-recorded the same thing today with Replay only to find this issue with the mouse pointer. How is it that one piece of Articulate software gets it right, but another doesn't? I was recording the same thing, with the same device, at the same resolution. The only difference being which software I was using. I was hoping to utilise the editing features of Replay, but might have to revert to Peek and use Premiere Pro for the editing.
