Screen recording - Try Mode - crashing during fine tuning

Update, after testing paste files, I've narrowed down the problem. The records that I was building for months were made using the software on a work laptop. The files causing issues were made by accessing the program remotely through a remote login program. I'm not sure why this is causing issues, but it's the only logical cause. Without reinstalling, I have opened and fine-tuned past files made on a work laptop without issue. Then, tried it with the remote access files, which all failed. Then, went back to the work laptop files, which worked fine. For some reason, storyline does not like the records using remote access on a none work computer for the program I'm simulation.