Rise course not exporting to pdf.

Hi Jamie

have you tried duplicating the courses that aren't working and exporting?

Hey Jamie,

I see that you've reached out to the support team as well and you are currently working with Lea.

Hi Articulate Support,

I too am experiencing this same issue - other content has exported to pdf fine - however, even when producing a duplicate (as suggested above) all I get is a 1 page blank pdf, same issue as with the original and I have taken all the same troubleshooting steps as Jamie.

Please advise what further details you require to investigate this issue.

Kind regards,

Andrew

Hi i am experiencing this also on all my courses when it exports i just get two blank pages

I join into the club PDF export not working at all see attached image for what i get after exporting my course to PDF version

Hi Andrew, Craig, Kristina,

It doesn't sound like a fun club to be in, so let's figure out how to get you back to exporting Rise as a PDF!

First, can you check if you have a process block included? I saw an issue last night where that's causing the PDF to export as a blank page. If you remove that process block it should work - but our team is looking into that right now.

If you don't have a process block, can you check what browser you're using to export the course? You'll want to use one of the browsers listed here. 

Yup not fun. Support was great and in my case it is the process block that is jamming up the works.

Sorry for all the trouble, Jamie! I promise we'll let you know once it's fixed up. 

Thanks for your advice Ashley - removing the process block works - I can now publish the content as a pdf. Look forward to hearing when this can be resolved.

We have the same issue, and yes, we have a process block included. Looking forward to hearing when it's resolved.