Forum Discussion
Rise 360: Quiz Continue button leads to blank screen
Hello,
Hoping someone can help us troubleshoot an issue with are having when the learner clicks the Continue button after a Rise quiz, where a blank screen appears.
This issue presents when the...
Hi everyone,
Thanks for reaching out and detailing what you're experiencing!
First, I'd like to confirm if you've tried uploading your course in SCORM Cloud to see if you're able to replicate the behavior. This will help us determine if the issue is LMS-related or specific to your course. If the course doesn't play as expected in SCORM Cloud, please submit a support case so our team to take a closer look at what's going on!
We are experiencing the same problem, but only with recently published courses.
Problem:
We are publishing to SCORM1.2
When Quiz Attempt 1 is Fail, but Attempt 2 is Passed, the blank page is presented.
Edit: We have looked into this is more detail, and the version of the course published 21 June 2024 works perfectly.
The version published today (only difference is correcting a spelling mistake) now has this problem. Nothing else has changed.
Note: Our LMS allows us to republish a newer version of a course over an existing version, as long was we don't change the course structure by adding or deleting Lessons.
We suspect that the Rise update released June 26, 2024 is causing this problem.
