Forum Discussion
review 360 comment notification mails to clients/stakeholders
As an Instructional Design Consultant and Project Manager, here's how I finesse the review notification process.
Sure, Articulate lets non-licensed people to comment on a course in Review 360, which is a notable feature. Yet, the review process is still cloaked in chaos by default.
Two Problems with the Articulate Review 360 Workflow
- Those annoying comment notifications emailed to every reviewer for every comment (by default)
- The annoying requirement for anyone WITH a license to log in before they can comment – when those without a license can comment with a frictionless experience
Possible Feature Enhancements
I added these feature requests hoping Articulate will fix these issues for project managers:
- Enable the author to mute all comment notifications for a project or user
- Enable the author to send a comment summary to all reviewers at the frequency they choose (hourly, daily, weekly)
- Enable licensed users to comment without logging in (self-explanatory, not covered here)
Knowledge Base Articles
There are two disparate knowledge base articles on this topic that independently show the settings:
- Review 360: How to Subscribe to Comments and Mute Notifications for Individual Projects
- Review 360: How to Change the Frequency of Email Notification
How To Finesse the Workaround
As an L&D Project Manager, you can manually combine the use of these features to finesse comment notifications for your review team. Ask the team of reviewers to mute notifications. Let them know that you’ll send out a daily (or frequency of your choice) email summarizing the comments.
What Reviewers Do
Then as the project manager, you’ll have the author (most likely you!) set the frequency of notifications to Daily, shown below, and share them with your reviewers.
What Instructional Designers (authors) Do
At the end of each day during the review cycle, I'll send a link to the summary document that I've cleaned and uploaded to Teams.