Forum Discussion

GeraldCrumbley's avatar
GeraldCrumbley
Community Member
2 years ago

Question Feedback for all questions - not working

A recent update notification was sent that said we could now change the question Feedback for all slides at once. However, this is still not working on my version. I have version 3.75.30269.0
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff

Hi Gerald, 

Thanks for following up with us!

Would it be possible to get a screen recording of what you are experiencing when trying to update the slides as well as a copy of your .story file? I'd like to test this behavior on my end. We can also take a look privately in a support case.

Thanks so much! 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Gerald, 

    Sorry to hear about your project file. 

    It looks like you are experiencing two issues here, and I'll be glad to address each one. 

    1. I can confirm that I was able to observe the same behavior on my end when it comes to updating the feedback for multiple question slides. Only one slide has its feedback updated using the method of selecting multiple slides and then updating the feedback.
    2. The error message that appeared when you tried to update the feedback in your course indicates that Storyline 360 ran into an error with your project file. This usually indicates possible file corruption, or that you may be working out of a network drive. Be sure that you are working locally at all times to minimize this risk. 

    I opened a support case on your behalf so we can have our support engineers assist you with both issues. You're in good hands, and someone from our team will be in touch shortly!

     

    • GeraldCrumbley's avatar
      GeraldCrumbley
      Community Member
      2 years ago

      Yes, I did open the network drive to do the screenshot, sorry.

      Gerald Crumbley, PMP [PMP

    • GeraldCrumbley's avatar
      GeraldCrumbley
      Community Member
      2 years ago

      However, working from the network drive (OneDrive) is not the problem. I just confirmed with my staff, they are not having the error.

      Gerald Crumbley, PMP [PMP

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 years ago

        Hi Gerald!

        Thanks for the feedback! I see my colleague Cleo has picked up your support case and replied to you via e-mail. You're in great hands working one on one with him!

        We'll continue this conversation over in your support case!

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