Forum Discussion
published files wont load and play.
the course plays fine within our staging environment, but only for me. None of my team can open that file. Then I published a new version and that didnt work wither. I'm sitting here with a project ive worked on for hours,
what happens, if you publish your course to review 360?
It works in review, but publishing the course HTML5, doesn’t want to load
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Hi Mitchell,
I'm sorry to hear that you're experiencing this issue! I've opened a support case on your behalf so we can investigate further. You'll be hearing from one of our Support Engineers soon via email.
Hi Mitchell,
Thanks for confirming that your course works in Review 360. I've added your comment to the support case so we can continue troubleshooting. Also, a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!
some things I've checked or tried:
Republished course, made sure it was published to in HTML 5.
copied all slides and pasted into a new project.
Publishing files to multiple different loacations
Opening from the saved file vs opening Articulate then opening the course from Recent.
installed all updates from your website.
saved project with a different file name.
I had multiple different teammates try to open the fil and publish.
Checked project settings.
Have you heard of this issue? do you have any other work arounds?
to be clear
- your team cannot start your "Published to Web" course in the browser (Chrome ? Edge ? Firefox) from your webserver
- your team can start the "Published to Review 360" course on "https://360.articulate.com/review"Yes Chrome.
I understand we can use review 360 and we have been. The part that I might not have communicated clearly is at this point nobody including me can open the file.Hi Mitchell,
Can you walk us through how you're sharing your published content to your colleagues, and how are they opening the course on their browsers? This will help us get a better idea of what's happening.
