Forum Discussion
Publish to Word not working since I updated to Office 365
I am trying to publish a SL360 project to Microsoft Word for review. I am able to publish to Web and Articulate 360 with no problem. I upgraded to Office 365 over the weekend and I am now unable to publish to word. Is there something that changed in the application that it doesn't work with Word? I have uninstalled and reinstalled Storyline and this did not fix the problem. I am running a PC with Windows 10, SL 360 3.44.23192.0 and Office 365. Any advice would be greatly appreciated. I've also tried starting a new project, storing on my desktop and that new project will not publish to word either.
Hello everyone, 🎉
I have some great news to share! We just released another update for Storyline 360. In Update 91, we’ve included important fixes and new features. One of the new features we’ve included is:
- Enhance security when publishing courses to Microsoft Word, which now supports the modern DOCX file format
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hi Stephanie,
Thanks for reaching out and sharing the details of what you are experiencing as well as the version and recent update information.
Microsoft Office 365 is a supported environment for publishing to Word from Storyline 360 if the apps are installed on your desktop.
- Are the apps installed on your local machine or are you using the online version?
- Are you getting an error or is nothing happening?
Thanks so much for your help!
The apps are installed on my PC. I have a Word icon and can open a blank word document from my laptop and not the online app. The 64 bit version is installed.
Steph
Stephanie A. Williams
Founder and CEO
Ascension Learning Solutions, LLC
5730 Freshcorn Road
Cranberry Township, PA 16066
724-996-0485
www.engageyourlearners.com
Hi Stephanie,
Thanks for the additional details. It looks like you've started a case, and my teammate, Mark, is currently reviewing the logs you sent him.
Thank you for continuing to work with our support team to nail down the cause of why this is happening. You're in great hands!
Any updates on this? I'm having the same problem with SL360 build 3.45.
Hi Zubin,
I'm sorry to hear you're running into this as well! It looks like a Windows update helped resolve Stephanie's issue, but if you've already updated or need a hand with troubleshooting this, feel free to reach out to our team!
I'm having the same issue. What Windows update is needed?
Hi Keli,
Thanks for writing in. I'm happy to lend a hand!
In Stephanie's scenario: It looks like there were permission issues on the computer with Storyline accessing Microsoft Office, where updating Windows to this build likely helped.
A few clarifying questions to help us find a fix for you:
- Have you had trouble publishing to Word previously, or is this recent?
- Could you check your Windows machine for any pending updates and update to the current version? Here's how.
Having the same issue - Storyline 360 doesn't give an error, but doesn't publish to Word after an upgrade to Office 365.
Hi Josh,
Thanks for reaching out!
If publishing to Word succeeds but doesn't generate a Word file, you'll want to check with your IT staff to see if your organization still allows the creation of .doc files. Storyline 360 outputs Word files in .doc format, and we've seen cases before wherein organizations have blocked the creating and accessing of this older Word format in favor of the more modern .docx format. If your organization isn't blocking the creation of .doc files, please reach out to our support team here so we can take a closer look at what's happening.
Hello all, having the same issue in the organization I work for all users, I tested using an older version of Word and I was able to publish, but using Word 365 it doesnt, please help.
Hi Tito,
If you are using the web app version of Word 365, note that this version is currently not supported in Articulate 360. You can check this article to see which versions of Microsoft Office are supported.
If you have the desktop version of Office 365 installed, reach out to our support team by opening a case so we can take a look at your computer's environment.
We are using a supported version of Word, the problem could be related to what I have been informed about publishing to .doc file that is no longer supported by our organization.
Is Articulate going to have an update in the near future that fixes this so it can publish to .docx files instead? .doc files stop being the standart for Word many years ago, so why Articulate still uses this very old type of file?
Thanks!
