Forum Discussion
Problem with Rise duplicating files when published
Hi All,
I've published 5 Rise courses, 1 of which uploaded to our Cornerstone LMS fine, however the other 4 spat out 'Critical error - Unable to unzip file... file analyticsframe.html already exi...
Hi folks! We wanted to share here that this issue has been fixed:
Duplicate Storyline 360 files were included in the exported package when duplicate Storyline 360 blocks were included in a course.
Please republish your Rise 360 courses to take advantage of the cleaner file structure! Please reach out to our support team if you see anything unexpected.
additionally, to piggyback on Barbi's post, it appears it is the same .js file that is duplicated on my end as well. dd43309a.js is duplicated multiple times.
Hi Wendy, I was able to resolve this by using an incognito chrome browser to access Rise. Another poster posted that they cleared their history and that worked for them. Not sure why this issue suddenly came up for several people it appears, but this worked for me.
