Forum Discussion
Problem with Rise duplicating files when published
Hi All,
I've published 5 Rise courses, 1 of which uploaded to our Cornerstone LMS fine, however the other 4 spat out 'Critical error - Unable to unzip file... file analyticsframe.html already exi...
Hi folks! We wanted to share here that this issue has been fixed:
Duplicate Storyline 360 files were included in the exported package when duplicate Storyline 360 blocks were included in a course.
Please republish your Rise 360 courses to take advantage of the cleaner file structure! Please reach out to our support team if you see anything unexpected.
Hello! I am having this issue today. I do have a storyline block in the file. Can you share more detail on what needs to be renamed for this to work?
Hi there, Brandi. Does your LMS identify the files it finds problematic, like Tom originally mentioned in this discussion? If so, you could rename those files.
If you open a Storyline output folder (not the zipped version), you'll see a lot of files in the first folder that will have the some name. The LMS may not have an issue with most of those files. If you can get specifics on the error message to nail down the files, that will help!
