Forum Discussion
Problem with Rise duplicating files when published
Hi All,
I've published 5 Rise courses, 1 of which uploaded to our Cornerstone LMS fine, however the other 4 spat out 'Critical error - Unable to unzip file... file analyticsframe.html already exi...
Hi folks! We wanted to share here that this issue has been fixed:
Duplicate Storyline 360 files were included in the exported package when duplicate Storyline 360 blocks were included in a course.
Please republish your Rise 360 courses to take advantage of the cleaner file structure! Please reach out to our support team if you see anything unexpected.
Hi there, Tom. Do you have 3 Storyline blocks in your course? If so, each Storyline block relies on a group of assets. Those Storyline interactions use a generic name for some of the files, and that's why you're seeing more than one instance of the same file.
Right now, if your LMS won't accept this output, you'll need to manually delete or rename those files. We're tracking this issue, and I'll make sure we update you here if we make a change that will help.
