Forum Discussion
Problem with Feedback Master
Hi all, in the last days I built a feedback master consisting of different slides. Everything worked. When I opened the file again recently, the built master was gone. Only the preset master was still there. In addition, many things had gotten mixed up on the slides. At the moment I don't know how to solve the problem or I would be interested where this error comes from to avoid this next time.
I hope you can help me.
Best regards and thanks in advance
Steffi
Hi Steffi, and thanks for reaching out!
I'm sorry to hear that you're experiencing this issue with your slides. I'm happy to help troubleshoot and have a few clarifying questions.
- Are you working from your local drive? Working from a network drive can cause erratic behavior or result in file corruption.
- After you created your master slide, did you save it as a different file name?
Please let me know if you need further assistance with your project and we'll be happy to investigate what's going on!
Hi Kelly, thank you for your quick feedback. Fortunately, we did indeed find the file again. It was actually saved under a different name. Nevertheless, your tips on this are very good. I will pass them on to my colleagues. Best regards and have a nice weekend. Steffi
Hi Steffi,
That's great to hear! I hope you enjoy your weekend and let us know if you need any help moving forward!
