Forum Discussion
PEEK wont run at all.
I have a fairly well specified Windows 10 Pro PC and have only recently started using Articulate, I cannot get Peek to load or run at all. The Icon appears in the system tray but nothing happens when I click on it. Any clues anyone?
Hi Stephen,
Thanks for writing in. I'm happy to troubleshoot with a few questions to start:
- What happens if you try to access Peek 360 from the Articulate 360 desktop app? Here's a short video demo of the steps.
- Let's try a hard close and relaunch: Right-click on the Peek 360 icon in the system tray and select Quit, then try to launch Peek 360 from the desktop app. Does that make a difference?
The answers to those questions will help us find the cause, but we invite you to connect with our Support Engineers if you need fast help:
I have a similar problem to this. When Peek was initially installed it was functional.
Although Peek is installed and the icon is in the system tray nothing happens when either is clicked. With the icon it doesn't even show an option to Quit when it's right clicked on.
Numerous attempts have been made to uninstall and then reinstall without any success.
Any help would be appreciated
Hi Sandie,
I appreciate you taking steps to uninstall and reinstall, but I'm sorry it hasn't helped!
I've started a case on your behalf to connect you with a support engineer to figure out why this is happening! Be on the lookout for a reply soon; you're in great hands!
Great hands??
This effed up situation still persists 3 years later. Duh.
HI there,
I also have this problem, it was working yesterday and now today it won't work. I've been working with Gerald to fix it but no resolution all day. And I've uninstalled and reinstalled 4 times now.
Thanks, Devon. I can see that Gerald has escalated your case so that one of our senior technical support engineers can take a look and work with you directly. You should be hearing from someone soon and I'll share this message with them as well.
I'm having this same issue. Did this ever get resolved?
Hello Jimmie!
It looks like this happens when Peek loses read/write access to the Peek folder in your Documents directory. This inadvertently prevents Peek from launching.
Have you checked this setting? If that doesn't work, don't hesitate to reach out to us in a support case so that we can troubleshoot with you directly.
I have this same problem. How do I check if Peek has lost access o the Peek folder in my documents directory?
Hi Johnny,
I've shared your concern in the support case you're working on with Mick in case the repair does not get you up and running.
Thank you for working with them directly.
I have the same issue Peek 360 is not running or at lease loading, I don´t know how to check that Peek folder. I follow all the instructions to try that Peek 360 works but nothing.... I opened a support Case # 03007534 past week but at this moment I don´t receive any contact from support. Please your help due I have committed to release some deliverables this week
Hi guys, I am facing a similar issue.
When Peek was functional till yesterday.
Although Peek is installed and the icon is in the system tray nothing happens when either is clicked. With the icon it doesn't even show an option to Quit when it's right clicked on.
Numerous attempts have been made to uninstall and then reinstall without any success. I even tried rolling back to an earlier version, that hasn't solved the issue
I use a Macbook pro with parallels for windows.
Any help would be appreciated as I am on tight schedule and cant afford a tool issue
I'm so sorry for the delayed response, Alicia! I spotted your case and see that it has been assigned; we will be in touch via email shortly!
Raminder - I'm sorry you've run into this trouble as well! I've opened a support case on your behalf, and one of my teammates will reach out shortly with the next step!
In the meantime, here are additional steps to take if Peek 360 is malfunctioning.
