Forum Discussion
Need help! Creating/modifying triggers throws an error report message
Looking for insight as to why Storyline 360 keeps sending me an error report when I try to remove a condition from a trigger on an existing course? It happens every single time and sometimes closes ...
Hi Marcia,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I'm happy to help troubleshoot and have a few clarifying questions to start.
- Can you please share what the error message says or upload a screenshot?
- Are you working from your local drive? Working from a network drive can cause erratic behavior.
- Is this happening with one specific project file or multiple files?
- If this is specific to one file, have you tried importing your slides into a new Storyline project?
If the issue persists, you can try to repair Storyline. If you need additional assistance, please let us know here or privately in a support case so we can investigate further!
Hello, and thank you for your response.
As I attempt to add or modify triggers on any Storyline file, I'm getting this Error Report message:
[cid:image001.png@01D9721C.02435C40]
I've uninstalled/reinstalled 360.
I've tried to rebuild the slide.
I've attempted to modify or add triggers to other Storyline files, and I get the same Error Report.
A colleague was able to make the change on his machine without issue.
Sometimes it closes Storyline altogether.
I expect it to be something about the build on my PC, but would appreciate any help you might have to offer.
Thank you!
Marcia
