Forum Discussion
MP4 not uploading to Rise Microlearning
Hi, I am trying to upload an MP4 to a microlearning in Rise but it is not uploading. I get no error message it just whirrs for hours, i have even left it running overnight and it has not worked.
T...
We are having the same issue, the video will easily upload in a standard rise video lesson block, but not in a microlearning.
Hi Becky!
Sorry to hear you've also run into this setback!
To clarify, can the same issue be observed across all supported browsers, or is it local to one? Also does clearing the browser's cache, or using an incognito browser window improve the behavior? If still unsuccessful, it would be helpful to see a copy of the video file that's giving you trouble. Do you mind sharing it here in the discussion or privately through a support case?
We'll delete it from our system as soon as troubleshooting is complete!
