Forum Discussion
Moving quickly on your feedback to improve team folders
Hi everyone,
On October 4, 2023, we launched team folders for Rise 360 in a public beta.
This was one of our most requested enhancements. With team folders, you and your team can now organize and collaborate on courses team-wide instead of managing them individually.
Team folders help separate private projects from those shared with collaborators. Shared projects now live in the Team section of the sidebar. When folks opened their Rise 360 dashboard on October 4th, they couldn't easily find their work. We acknowledge that the experience was confusing and frustrating.
We push hard to get top requested features like team folders into your hands, but we moved too quickly in this case. Our lesson learned: we should have rolled this out incrementally and been more intentional about not changing your workflow unexpectedly.
We heard you loud and clear! We appreciate your patience and feedback, which we're relying on to improve the experience ASAP.
We're quickly rolling out a series of updates to make it easier for you and your team to take advantage of the new collaboration features you've asked for while managing content the way you're used to.
Every course that was previously in your dashboard is available in My View. Our intention was for My View to be the Rise 360 dashboard replacement. But we've learned it's missing key features you depend on, such as the overall course count and viewing recent courses across personal and team folders.
In the next few days, you'll see additional file management options in My View that make it easier for you and your team to set up your shared folder structure in the new team folder section at your own pace. We're adding improvements to the way you manage the My View section. We're also working quickly to make it easy to identify recent projects.
At Articulate, we’re constantly seeking ways to deliver value to you as quickly as possible. We recognize that we moved too quickly on this specific change and will handle changes like this more thoughtfully in the future.
Continue sharing your team folders feedback with us, and we'll report back on progress next week. We value your input!
- The Rise 360 Collaboration Team
I think if 'My View' hadn't been automatically populated with the names of all my existing folders and instead started out empty, then showed an on-screen tutorial that told me that I could use it to store shortcuts to courses from any source and organise them into folders, that would have saved a huge amount of confusion.
I also have no idea why 'Bookmarks' would have been renamed to 'My view'. I intrinsically know what a bookmark is - it's not "the thing"; it's a placeholder: a reference to the thing. A view is a position or way of regarding something. In programming and databases, it's the captured result of a query or filter on one or more data sources. I don't think the new term immediately captures its intent.
I'll be spending my time REMOVING all my courses from MY VIEW, one by one, until I figure out how I actually want to use the feature. And since I'm not a member of a team (in the way Articulate thinks of them), I probably won't use it.
I'll share something I posted yesterday in another thread.
It appears I can't delete a team folder without deleting the lessons too, and I can't move lessons out of a team folder into a private folder either. This morning, I wanted to remove a team folder, and the prompt warned me lessons would be deleted too. Once lessons are in a team folder, they don't appear to be movable to a private folder. So I created a new team folder as a temp and moved one of the lessons from the first folder to it.
I thought if the lesson was going to be deleted, I could recover it from the Deleted area or catch the Undo. I deleted the new team folder, saw the one lesson disappear (from the My View area), and clicked Undo. But it's gone. Undo did not catch the deletion, and the lesson isn't in my Deleted area.
Can this lesson be recovered? Why must lessons be deleted when deleting folders, especially team folders which are meant for sharing?
Hi Phil,
When you delete a team folder that contains lessons/courses, the content will also be deleted and sent back to the owner's deleted folder. Here, I can see the folder and course in my deleted folder.
You mentioned that you didn't find the deleted lesson/course in your deleted folder. Can you confirm if you were a collaborator on that lesson/course? If so, then you'll be able to recover the course in the owner's deleted folder.
Also, you should be able to move lessons/courses that you own into your private folder:
If you don't have the option to move courses into your private folder, this means that you are a collaborator on the course, and another author is the owner.
You can check out this article on organizing content in Rise for more info. I hope this helps!
Thank you, Lea. That explains my situation. I created the team folder that I wanted to delete, but the courses in the folder were created by the instructor I'm working with. I just walked to her office and we found the course, but we can't organize lessons and folders freely. She's been working in My View, and now this course can only be seen in her Private folders.
I'll share the link article with her. All the best.
You are working on the sorting options... Is it possible to include another sorting option that shows the courses in order of first creation date?
The Teams feature is posing a real challenge for our team! With this feature, only the original Owner of the course can publish to existing Review 360 links. In our context, a developer will create a course, and someone else publishes the Review 360 link for the client. With Teams, I can't publish a subsequent Review 360 link that retains the original review comments, meaning we have to change our workflow, which is really frustrating. I would like to see the Teams feature retain existing Review 360 functionality.
Hello Articulate Team, Team folders is a massive win for our team as we share content across teams and time zones. The feature is currently marked as a Beta product. What are the timelines for moving the feature to production?
Hi Tim! I'm so glad we could deliver. ☺️
We don't have a set timeline for removing the Beta tag. We're looking for a balance between responding to customer feedback and slowing down changes to the dashboard. I would expect that within the first quarter of 2024, we'll confidently remove the beta tag!
Hi, I'm managing an account of 22 seats. I have a lot of content of users that are no longer in the organization. all of the "transferred to you" content is now mixed up with the personal folders I created. It is a mess :(
does everything under "my view" is shared folder?i don't follow the folders logic...
If this isn't a feature already, can you please add coloring coding to projects and folders? Sometimes I duplicate a project but would love the ability to color code everything so I know what is current, without having to look at each course.
very informative and knowledgable blog.Thanks for sharing .
Why does the Public folder, only show content in my folder for each page. IE I have 31 courses in one folder but when I open the folder it is saying Content 16 it is not until I scroll to the bottom of the page that is shows 1-16of 31. Whereas the shortcut folder shows Content 31.
Hi The Career Academy!
It sounds like you had questions about the way Team Folders organizes content per viewing page. Happy to help with this!
To clarify, were you only given access to 16 of the 31 courses in the Public folder? Also, it would be helpful to see a screen recording of the behavior as you are experiencing it on your end. Would you be comfortable sharing a Peek recording here in the discussion or privately through a support case?
Thank you! Looking forward to hearing from you!
