Forum Discussion
JoseTansengco
7 months agoStaff
Hello Lisa,
Happy to help!
If you're seeing missing files in your Rise 360 course's published output, try checking your computer's anti-malware software to see if the files may have been quarantined there. Additionally, you can check inside the "scormcontent -> assets" folder of your published output to confirm that your media files/attachments aren't there. You'll also want to try testing the behavior on other courses with media files to see if the issue is specific to a single course.
If the issue is happening to more than one course, please open a case with our support team here so we can check what's happening with the attachments in your Rise 360 course.