Forum Discussion
Labelled graphic - bug in mobile portrait
Hi,
I've think I've found a bug in Rise 360.
I have a labelled graphic in my course. Works fine on desktop and tablet preview. Works fine on landscape mobile. When I view it on portrait mobile the graphic isn't there.
When I rotate my phone to landscape, the graphic appears and then I rotate back to portrait it stays.
Screenshots attached.
Hope you can help, thanks.
Hi folks! We've fixed the issue where in some instances, labeled graphic markers wouldn’t display when viewed on mobile devices. Please export your content again to see the fix!
Hi, Alexandra. I'm sorry you're seeing some inconsistency on your end. Labeled graphic images are displaying for me in each of the responsive previews.
I'd love to get you the help you need. I've opened a case so we can have a closer look at your content. Since you have Articulate 360 for Teams, you get priority support! Be on the lookout for an email from support with next steps.
Hi, I am coming across the same issue as described above. The labelled graphic is visible once I rotate to landscape and it stays after I turn it back to portrait. However I would want it to appear in one go on portrait mode itself. Kindly help!
Hi Pooja!
Thanks for reaching out! You can open up a case with us privately and share your course with us so we can investigate further.Hi folks! We've fixed the issue where in some instances, labeled graphic markers wouldn’t display when viewed on mobile devices. Please export your content again to see the fix!
