Forum Discussion

AkhileshTiwa030's avatar
AkhileshTiwa030
Community Member
3 months ago

Issue with commenting on Review Link

Hi Team, I wanted to bring to your attention a concern raised by one of our clients regarding the review link. They are experiencing issues submitting a comment and have provided the following fee...
Review 360
JoseTansengco's avatar
JoseTansengco
Staff
3 months ago

Hello Akhilesh,

Sorry to hear that you ran into this issue. 

If you have the option enabled to "Allow users without an Articulate ID to comment", then your client should have no trouble leaving comments on your course.  

Please ensure that this option is enabled for your course. If it is, please ask your client to try the following troubleshooting steps to see if it fixes the issue for them:

  • Try doing a hard refresh of their browser by pressing the Ctrl key and clicking the browser's reload button. 
  • Use a different browser to leave a comment
  • Ensure that the browser is up-to-date
  • Disable any active plugins running on the browser before attempting to leave a comment

If the issue persists, please ask your client to make a quick Peek 360 recording of the behavior and share it with us here to help is investigate what's happening. 

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