Forum Discussion

EloseAndr's avatar
EloseAndr
Community Member
2 years ago

Issue color background video when publishing

Dear all, 

I'm having an issue with the white background of my videos when I publish the e-learning.

When I click preview in Articulate, it's all good, but when I publish the e-learning, the background of the video appear in grey. I can't explain it because I publish it several time before with no issue, all my videos had a white background. Here is an example, the background of the video should be white and not grey :

Any idea to solve this problem ?

 

Thank you very much in advance, 

Eloïse

 

 

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Eloïse,

    Welcome to the E-Learning Heroes community!

    I'm sorry to hear that you're experiencing this issue with the background displaying as grey instead of white. I'm happy to help troubleshoot and have a few clarifying questions to start.

    How are you publishing your course?

    • If you're publishing to an LMS, have you tried testing your course in SCORM Cloud? If the course works properly in SCORM cloud, we suggest reaching out to your LMS. If it doesn’t work, we can take a look at it!
    • Alternatively, if you publish the course to Review 360 or for web distribution, does the background color display correctly as it does in preview mode?

    I hope this helps! If you need further assistance, we'll be happy to test your file. You can upload it here or share it with our Support Engineers privately in a support case. We'll delete it from our systems once troubleshooting is complete.

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