Forum Discussion

KerriFavelle-98's avatar
KerriFavelle-98
Community Member
3 years ago

Is Storyline 360 available in the Articulate 360 Trial?

I've downloaded the trial version and I do not have Storyline 360 as an option. Is this due to the trial version?   Thank you, Kerri
storyline 360
  • EricSantos's avatar
    EricSantos
    11 months ago

    Hi, everyone!

    I want to share some good news about today's update (Update 83) for Storyline 360! Downloading today's update will permanently fix an issue you recently ran into with the Desktop App section appearing blank after last month's update (Update 82).

    The problem originated from our changes to the Articulate 360 Desktop App to introduce the Storyline 64-bit version. Downloading today's update should prevent the problem from happening. Installing the update is super easy; here's how.

    Also, today's update delivers another improvement to the Text to Speech feature called SSML support. This allows you to tweak text-to-speech speed, pronunciation, and insert pauses. Click here for the support article.

    If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you! 

QurecaTraining's avatar
QurecaTraining
Community Member

Hi,

I'm having the same issue. I wanted to test Storyline (so far I really like Rise360) but when I installed the Articulate 360 Desktop App it doesn't show any available apps to download.

I don't want to recommend my company to buy a subscription if we can't test the tool.

Thank you!

StevenBenassi's avatar
StevenBenassi
Staff
12 months ago

Hi Qureca Training!

Sorry to hear you've hit this snag when trying to access the Articulate 360 desktop apps! I noticed that you've opened a support case and connected with my colleague Shiela as well. Great move!

Our development team is closely monitoring this issue, and we will update this discussion as soon as we have news to share. In the meantime, as a workaround, we suggest performing a restart of your machine. If the issue persists, please try the following:

1. Open Task Manager and end process all 360 services, namely:

  • Articulate 360 Desktop services
  • Articulate 360 Desktop App

2. Then relaunch the Desktop App.

Please let me know if you have any more questions!

  • QurecaTraining's avatar
    QurecaTraining
    Community Member
    11 months ago

    Thanks Steven. When I restarted the computer the following day the option to download the desktop apps showed up, so it's all good now. Cheers

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