Hey everyone! I have noticed that when I search for Icons and then insert them, they are actually pictures. Which is a problem when I need to then change the colour of the thing (which you can't do with pictures). Is there a reason why this is happening? I was in here last week and did not have this issue. I've also updated to the latest version with the same results.
Hi Lindsay,
Happy to help!
Would you mind sharing which exact icon you are adding to your Storyline 360 project so we can check why it is being downloaded as an image file?
To test the behavior, I inserted a "test" icon and changed the shape color, and this is the result:
Please share a screenshot of the exact icon, as well as the search criteria you used to find the icon so we can test the behavior.
Looking forward to your response!
I have a similar problem. The stretched icon (see screenshot) inserted as a png. Other visible icons inserted as normal. I had just updated to latest version of SL (v3.89.32618.0).
Hello Conal,
Can I ask if this is happening to all the icons you download from the Content Library?
If the behavior is only happening to the icon in the screenshot, can I have the keyword you used to search for the icon so we can check why it is not getting downloaded in the correct format?
Hi Jose.
No, it is only happening to a selection of icons. The search term was 'personal data'.
I attach another screenshot. All icons were inserted together but the first two pngs and have inserted stretched horizontally.
Hi Conal,
Thanks for the additional information. I opened a support case on your behalf so our support team can check why some icons are imported as icon sets, while some are imported as PNG files. Please keep an eye out for an email from our support team!
