Hello, I'm fairly new to Storyline. I'm having issues with 4 separate hyperlinks each in its own text box. I want the viewer to visit each hyperlink in succession the hyperlinks that are not clickable by the user will appear grayed out. I used states to have only hyperlink #1 initially available, then when clicked it changes hyperlink #2 state from grayed out and no link to the default normal state. The state changes to represent the default text that appears to be a hyperlink but the trouble is when clicked no action is taken. If I remove the states for the hyper link the link action works as intended. I've reviewed other similar issues with hyperlinks and have implemented a work around using hot spots that Ashley Terwilliger talked about, but disabling the hot spot to prevent premature clicking is not something I know how to do.

Hello everyone! I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features. One of the bugs we've fixed is: Arabic hyperlinks, hyperlinks in states, and triggers that referenced hyperlinks might not work Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here. Please let me know if you need additional help!

Hyperlinks not working when using States

AshleyT-Pollard
Staff
10 years ago
Hi Tim,

Do you have a sample file you're working on that we could take a look at and offer some advice around? I know I've answered a couple threads about hotspots - and they're a good way to cover something you don't want the user to click on, but they don't have a disabled state - but a semi transparent shape on the other hand could be set to be hidden once the user clicks on the other hyperlink, essentially leaving the second hyperlink disabled until the user is ready for it. For this to work, the hyperlinks will need to be in separate text boxes and the shape will need to be the front object above the hyperlink.
TimGray-aafd4c0
Community Member
10 years ago
Thanks for the quick reply. So I was trying to use a custom state to get the grayed out effect, when I realized I could use the standard Normal and Disabled states and change the font on just the Disabled state, everything works as designed. I was just stuck in the mindset that I had to make it work the way I was thinking. Anyway thanks again.
EmilyBurnett
Community Member
10 years ago
Thanks for the update Tim!
BrettConlon
Community Member
3 years ago
7 years later and this still doesn't work?! <face in hand>

I ended up having to split my 3 states into separate layers so the hyperlink on one of them would work. I was also using triggers that activated some off-screen objects in order to activate the Continue button after all states had been visited so I had to re-do them for all the layers. It was a lot of unnecessary work just so the hyperlink would work... surely this should be a feature by now???
AnnePead-7e6c63
Community Member
2 years ago
I've also just come across this issue - seems that hyperlinks do not work in text boxes that are states other than normal... also using layers as a work around but less than ideal.
JohnMorgan-c50c
Former Staff
2 years ago
Hi Anne,

Thanks for letting us know about the issue you are experiencing! We have logged hyperlinks not working in states as a bug in the software. I'm adding your voice to the report. When any new information is available about this issue, you will be updated via this conversation.

If there's anything else you need, please let us know!
- AnnePead-7e6c63
  Community Member
  2 years ago
  Hi John
  
  Thanks for the speedy reply and for logging it as a bug. I have been using storyline for years and have never come across it before so I was really surprised. I've managed to change to use layers instead but it's a workaround with a lot of extra work compared to text box states so a bug fix would be excellent for future projects!
  
  Thanks
  
  Anne
BrettConlon
Community Member
2 years ago
Thanks for registering it as a bug, John. It will have much more of a chance of being fixed than if it was just a feature request!
SairaAlwazeer
Community Member
2 years ago
Hi Folks,

My hyperlinks are not working, and this is the first time I'm experiencing this. Has the bug been fixed

Thank you,

Saira
JohnMorgan-c50c
Former Staff
2 years ago
Hi Saira,

I'm sorry you're experiencing this bug in the software! This hasn't been resolved yet, but we are aware of the issue. I'm adding your voice to the report. When any new information is available about this issue, you will be updated via this conversation.

Thanks for reaching out!
AlisterMcLin508
Community Member
2 years ago
Hi

I am trying to make a link to another layer from within a state. However even with the hyperlink in the link does not work.

E.G. the text I used hyperlink inserted at here.

"Let’s watch a demo video here about publishing a promotion rule here"

Can you please help?
- JoseTansengco
  Staff
  2 years ago
  Hello Alister,
  
  Sorry to hear that you ran into this issue. We're still looking into a bug that causes hyperlinks inside a state to not work. If you're willing to share a copy of your project file here or in private by opening a support case, I can verify if you're being affected by this bug or not. We'll delete if afterwards.